FAQ

1. How do I choose the right size?
We recommend measuring your dog’s chest girth first, as it’s the most important factor.
If your dog is between sizes, please size up for a more comfortable fit.
You can also refer to the size chart on each product page.

2. How long does shipping take?
Orders are usually processed within 1–3 business days.
Shipping typically takes 7–12 business days depending on your location.

3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email, along with the official tracking website to follow your package.

4. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery.
Items must be unused, clean, and in original condition.

5. What if the size doesn’t fit?
No worries! You can request a size exchange within 30 days of delivery.
We’re happy to help you choose the right size.
Return shipping for size issues is the responsibility of the customer.

6. Do you ship internationally?
At the moment, we only ship within the United States.
We’re not offering international shipping yet, but we hope to expand in the future.

7. How can I contact you?
You can reach us anytime at support@tutucloset.store

We usually reply within 24–48 hours.